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Type: Posts; User: rlsafran

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  1. I spoke with support and they confirmed that the...

    I spoke with support and they confirmed that the msconfig entries are OK. They suggested a bad disk so I ran passmark on all disks and they look good. There were a few Intel graphics card Windows...
  2. TCXD460 Session and Shutdown to Windows Slow

    My 460 started running slow yesterday where the UI reacts normally for a while and will intermittently not respond to a mouse click and a macro missed a command during a live show. Shutting down the...
  3. I'm seeing the same issue. My understanding is...

    I'm seeing the same issue. My understanding is that the TC1 Skype return audio is coming from the MASTER. I'm finding that the Skype 1&2 audio mixer levels are around -20dB when the Master is getting...
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    I had the same issue on one of my Windows 10...

    I had the same issue on one of my Windows 10 PC's. Creating a new user with admin privileges solved it.
  5. I have a similar issue, and am still on the...

    I have a similar issue, and am still on the previous TC1 release, except with systems running scan converter and virtual input. I restart virtual input and all NDI sources show up on the TC1 again....
  6. Screenshot of backup disk partition

    I've uploaded a Zip file containing an rtf with screen shots of the disk partition and directory listing, and another of the restore.

    Can someone who has successfully restored from a backup...
  7. I had to do a system restore on my 460 yesterday...

    I had to do a system restore on my 460 yesterday after the latest AE3 update caused encoder 2 to stop working and massive audio dropouts from NDI sources. This is the first support had heard of these...
  8. Called support and they helped me find...

    Called support and they helped me find "NDIAnalysis for Windows" at the bottom of the page at: https://www.ndicentral.com/tools/

    Interestingly, the audio clicks/dropouts (re-clocking issue)...
  9. Loud Audio Click Intermittently from Zoom Server running NDI Virtual Input

    Using NDI 3.8 Virtual Input and Scan Converter to get a Zoom meeting into my TriCaster. I’m getting loud audio clicks or dropouts in the Zoom callers’ playback speaker. On the Zoom server, I set...
  10. Help! Facebook stream has stopped unexpectedly

    Our Facebook stream has stopped unexpectedly during two of our live shows over the last couple of weeks from my 460 AE. Has anyone else seen this recently?

    Thanks,
    Rob
  11. Periodic 460 Facebook Stream Network Disconnects

    I run a 24x7 stream to Facebook live and periodically get network disconnect errors that last for about a second. It might run for a few days without any errors or get 5-9 errors in a day. I've...
  12. I've tried to do a backup to several different WD...

    I've tried to do a backup to several different WD 3TB Passport USB drives plugged into USB 3 ports on the back of my 460 AE and it never sees any of the drives. I can read and write to them from...
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    Thanks Jeff!

    Thanks Jeff!
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    TC 460 SSD for Second Drive Slot

    Does anyone have a recommendation for a SATA enclosure and SSD disk that I could use for the second hard drive slot in my TC460. I've been searching for options and am not sure what enclosure would...
  15. I had a ProTek replacment VS4000 last year that...

    I had a ProTek replacment VS4000 last year that was tested by support before shipping. It was running the latest 170901 version with Skype TX Control and channels at the latest version. I had a...
  16. Facebook Login to Access Publishing Tools -> Video Library -> Live Scheduled Event

    I currently have to use the Streaming custom preset on my 460 or RTMP on the TC1 to access my scheduled FB Live events. Are these available through their API so that you could get a list of the ones...
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    I had the same thing happen yesterday after I...

    I had the same thing happen yesterday after I installed the 180706 update. The sound items were missing as well.
    The thumbnails show up in the presets, but the assets are missing from the bins.
    ...
  18. We've had issues with C920 webcams only getting...

    We've had issues with C920 webcams only getting to 360p since Microsoft did a Skype TX channel update late last summer. I worked with NewTek support/engineering and they figured out that you can get...
  19. Hi Steve, Just saw your update. The only...

    Hi Steve,

    Just saw your update. The only reason I considered the reimage of the restore partition is that support recommended it a couple of times as a viable and supported way to avoid the hassle...
  20. I'll call support and get the process and...

    I'll call support and get the process and commands and will post them here in case anyone is interested.

    The next question would be: Does anyone update their restore partition to a later version...
  21. Process and command to Re-Image TriCaster/VS4000 to the current version

    Can someone document the process and command to reimage the restore partition with the current version on a TC1 or other TriCaster?
    It's been a while since I've done this and I can't find my notes....
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    There was a channel update as well as the Skype...

    There was a channel update as well as the Skype TX Control app update.
    I updated the TX Control App and installed the channel update to my VS4000 and TC1 channels after my last show Tuesday.

    All...
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    I would first check the Windows system and...

    I would first check the Windows system and application logs to see if there are any clues as to what happened from Windows perspective during the time you were experiencing the problem. It might lead...
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    Thanks Kane! Has anyone installed the update...

    Thanks Kane!

    Has anyone installed the update yet? NewTek support is going to do some testing today. I've had some major video sync delay, the last couple of weeks, with people on Mac or PC Skype...
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    My experience is different than disappearing...

    My experience is different than disappearing inputs from the list.

    All Inputs have always been available to select.
    Input1 was selected, but wasn't recorded or RED in the RECORD display. MIX1...
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