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  1. Thread: Control Surface

    by SBowie
    Replies
    6
    Views
    71

    If memory serves, the other two MEs are in the...

    If memory serves, the other two MEs are in the same position on the second bank, accessed by pressing ALT. But yes, you can remap the Switcher rows with the Add-On CS utility
  2. Thread: Control Surface

    by SBowie
    Replies
    6
    Views
    71

    The 460 CS will work with TC1, but you won't...

    The 460 CS will work with TC1, but you won't notice any difference from a TC1 SP, other than that many of the button labels will be incorrect with the older surface.
  3. Replies
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    Re: Borders, there are two permutations. In...

    Re: Borders, there are two permutations. In older software versions, a given border has a fixed aspect, as you are seeing. (That's why there are square and rectangular versions for each border...
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    61

    Works here, maybe just a transient glitch?

    Works here, maybe just a transient glitch?
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    1,004

    That would be my guess, but the way to confirm it...

    That would be my guess, but the way to confirm it is to update the drivers and try again
  6. To answer this bit, you could start here:...

    To answer this bit, you could start here: https://www.newtek.com/support/get-support/

    This said, a couple of thoughts: First, have you tried creating a new session? Sometimes that does wonders...
  7. I should probably mention something that seems to...

    I should probably mention something that seems to bear repeating now and again, which is that no-one should really view these forums as "NewTek Support". Without getting into it too much, the forums...
  8. Thank you for this feedback, much appreciated. ...

    Thank you for this feedback, much appreciated.

    Knowing a little bit about the implementation, I really doubt it.
  9. What follows is, in part, based on my best...

    What follows is, in part, based on my best recollection - so, not swearing to it on a stack of Bibles here, but anyway ...

    This was reported as fixed a couple of days ago. (I didn't test it...
  10. The case on this was resolved a couple of days...

    The case on this was resolved a couple of days ago. There were several problems, including the incremental issue you mentioned in your most recent post. I have personally tested the current build...
  11. Some TriCaster software versions do allow the...

    Some TriCaster software versions do allow the motherboard and other 'external' audio inputs to be used, Kris. If I'm not mistaken, this might be a Premium Access feature, but essentially it's...
  12. I'm aware that this is busted in the Streaming...

    I'm aware that this is busted in the Streaming Config filename area. But if you're seeing it anywhere else, please add details - thanks!
  13. Well, thanks for trying. The reason it seemed...

    Well, thanks for trying. The reason it seemed worth the effort is that part of the problem you're having with unstable signals devolves from the fact that when a source reconnects, the system...
  14. Let's solve the UI issues first. This has been...

    Let's solve the UI issues first. This has been discussed in a few places in the forums lately, and the solution is to update the nVidia video card driver. If that works, let's continue on the audio...
  15. I think it's going to take additional detail to...

    I think it's going to take additional detail to figure this out. For starters, if you successfully installed a AE, presumably this is a TC Mini, not a TC40? Is the software you installed AE2, or...
  16. I've been discussing this issue with Engineering...

    I've been discussing this issue with Engineering and QA, and would like to hear back whether this suggestion was effective or not.
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    I have to question the OS version. I don't think...

    I have to question the OS version. I don't think we ever shipped Mini with Vista, David.
  18. There were some notable issues with various CS...

    There were some notable issues with various CS mappings in the current release of AE3. Actually, this is not one of them, but I will leverage this post to add some broader explanatory remarks.
    ...
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    David, can you supply a CS case ticket number, as...

    David, can you supply a CS case ticket number, as well as tell us which Mini model you have, and - if you recently purchased it - is it running Windows 7 or Windows 10? Thanks!
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    This is the error dialog I'm referring to: "Error...

    This is the error dialog I'm referring to: "Error due to IE 11 update".
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    1,796

    Your screenshot depicts a different message. Can...

    Your screenshot depicts a different message. Can you add that one, too, please?
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    That's one approach, and would work well. ...

    That's one approach, and would work well. Another option is one of the HDMI Spark units, which would give you other benefits by using IP rather than a single peer-peer connection.
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    I'm out of the office today, but will pass this...

    I'm out of the office today, but will pass this info to QA and see what they know about the issue.
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    If the video's authors failed to make it clear...

    If the video's authors failed to make it clear what they think TriCaster's shortcomings are, I don't think I can help.
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    As i wrote in the second thread into which you...

    As i wrote in the second thread into which you posted this link, while we welcome frank discussion from our customers - both pro and con - I'm not going to let you repeatedly spam the forum with a...
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