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Appliles to: TriCaster 40, 455, 855

PROBLEM DESCRIPTION AND SOLUTION

The preset for Leightronix Nexus in TriCaster Software version 5d is incorrect and users will encounter problems when trying...

PROBLEM DESCRIPTION

When viewing a stream from an Apple computer the audio and video are jittery.

SOLUTION AND WORKAROUND

In order to correct this a change will need to be made in the...

Problem Description
Can TriCaster record to or playback from external USB and FireWire-based drives?

Solution/Workaround
It is recommended to always record to and play back from the TriCasters...

Problem Description and Solution
What is the audio bit-rate of TriCaster SDI embedded audio?
HD embedded audio is 24-bit, and SD embedded audio is 20 bit, per SMPTE specifications.

Problem Description
What is the power consumption of TriCaster?

Solution/Workaround
It varies between models, but TriCaster STUDIO consumes 90 watts of power, which generates 307 BTUs per hour.

Problem Description and Solution
What are TriCaster Audio specifications?

Full scale (0 dBFS) = 5.6V P-P = +5.93 dBV.
Maximum input level is 5.25V P-P (+5.37 dBV)
Maximum output level is...

Problem Description
Can I run apps like GoTo Meeting on my TriCaster?

Solution/Workaround
Running other applications on a TriCaster while it is functioning is not recommended and will cause...

Problem Description
What do I need to know about bandwidth and iVGA?
Solution/Workaround
In a nutshell, changing images takes bandwidth, and stills take near zero.When an image is swapped there is...

Problem Description
My recording levels via TriCaster mic inputs seems a little low? Can I change this?

Solution/Workaround
Yes. There is a preference that can be changed to give you a little...

Problem Description
How can I send audio from TriCaster and at the same time record the presentation to my TriCaster Hard Drive?

Solution/Workaround

Use TriCaster’s headphone output (stereo...

Problem Description
Why are some of the TriCaster 300 modules not showing correctly on screen?

Solution/Workaround
This is likely an issue with your monitor resolution. TriCaster 300 requires a...

Problem Description
When I am using TriCaster, how can I record my Flash stream without connecting to a server?

Solution/Workaround
Attempting to record a Flash live stream without anything in...

Problem Description
Why does the second video card not input or output a signal?

Solution/Description
The second video card should have been capped off when you received your TriCaster as it...

Problem Description
Can TriCaster record to external hard drives?

Solution/Workaround
Yes, but be sure that any external drives used are formatted for NTFS filesystem. Drives that are formatted...

Problem Description
When I (re)started TriCaster, it said that the boot device has changed. What causes that?

Solution/Workaround
One known cause is if you booted TriCaster with a USB drive...

Problem Description
How do I display the TriCaster ABOUT box?

Solution/Workaround
Press Ctrl+Alt+Shift+A to display the TriCaster Product ID and TriCaster credits.

Problem Description
Is it recommended to use Windows Firewall with TriCaster?

Solution/Workaround
Yes. By default, Windows firewall is active on TriCaster, and port exceptions have been created...

Problem Description
Will the iVGA remote executable run on my computer?

Solution/Workround
iVGA will run on any Windows XP or Windows 2000 computer. It will not run under Windows 98 or Windows...

Problem Description
When attempting to launch TriCaster the following appears:

Unsupported Project Format
Solution Workaround
You will need to Rebuild the DDR playlist.

Hit enter to close...

Problem Description
Is it possible to recover a file if the recording is interrupted?

Solution/Workaround
The following explains how to recover footage should your broadcast be interrupted by...

Problem Description
When you try push out a stream in either VP6 or H.264 and get the error message:

Flash Media Encoder Error
Flash Media Encoder terminated prematurely, please try again.
...

Problem Description
What do I lose if I choose the TriCaster 'Restore' option on boot up?

Solution/Workaround
The TriCasters Restore option formats the C: drive only, not the D: drive....

Problem Description
When I click on the 'Admin' button to return to TriCaster Desktop, the system restarts instead. How do I correct that?

Solution/Workaround

Startup/Restart the TriCaster.
...

Problem Description
Why do the TriCaster captured clips show up in Final Cut Pro at 640x480?

Solution/Workaround
Contrary to what you may see in the Final Cut Viewer or Canvas, the TriCaster...

Problem Description
How do I forward a port in a router?

Solution/Workaround

On TriCaster go Start>Run>ipconfig
Write down the IP number for the Tri-Caster ie..192.168.0.X
Close...