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  1. Hello Rick, That is the normal behavior for...

    Hello Rick,

    That is the normal behavior for any of our products that contain Cue or Autoplay functions. You can see this same behavior on TriCasters as well if you load a clip into the DDR, set it...
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    What likely happened is the unit was sent in at...

    What likely happened is the unit was sent in at one time or another and the hard drive was re-imaged with an image that did not support the Shuttle's model (Shuttle being the base computer the...
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    Alan, We are looking in to this issue and have...

    Alan,

    We are looking in to this issue and have been able to isolate and reproduce it under NTSC HD sessions on the TriCaster 850 (rev2c). I can assure you that our engineers will resolve the issue...
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    Ivan, Please check your private messages, I...

    Ivan,

    Please check your private messages, I sent you some information on your problem on Friday as well as information about Latin America resellers who may be able to help you out. If you need...
  5. Thread: MP4 capture?

    by Dan_NT
    Replies
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    1,595

    SpeedEDIT cannot capture DV over USB, you likely...

    SpeedEDIT cannot capture DV over USB, you likely should be able to go into My Computer and access the camera directly as if it were an external storage device and copy the files onto your local...
  6. Thread: aspect

    by Dan_NT
    Replies
    2
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    616

    The box that the DDR thumbnail previews are in...

    The box that the DDR thumbnail previews are in should technically be a different aspect ratio than the Preview and Live Output windows but they should accommodate this by adding letterboxes on the...
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    Unfortunately this is a bug in LightWave 8 32/64...

    Unfortunately this is a bug in LightWave 8 32/64 on Windows, it has since been resolved in LightWave 9.
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    The accompanying file may be an MP3 but it is a...

    The accompanying file may be an MP3 but it is a 48KHz 320Kbps CBR stereo file so it is far above CD quality audio (192Kbps, a typical MP3 is usually 128Kbps). We choose MP3 over WAV because the...
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    Try downloading this file: ...

    Try downloading this file:

    http://tinyurl.com/cm2kdd

    And moving it to C:\TriCaster\Plugins

    There will already be a file of the same name, rename the existing file CGLive_old.toast and move...
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    How off sync are they, have you used Edit Media...

    How off sync are they, have you used Edit Media to get an approximation of this? And is the audio behind the video? Do you have any audio delay or latency settings on your mixer? What make and model...
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    You need to install the NewTek Codec Pack: you...

    You need to install the NewTek Codec Pack: you can hear audio because it's simply Uncompressed PCM-- a very common type of audio. The video is decoded by a proprietary codec however. You may download...
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    It's possible that if the Restore does not fix...

    It's possible that if the Restore does not fix the TriCaster that you may have to send the unit to us or to NewTek Europe.

    "RTME Server Cannot Startup Safely," means the driver for the TriCaster...
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    The TriCaster's Restore option formats the C:...

    The TriCaster's Restore option formats the C: drive only, not the D: drive. Formatting the C: drive means the following will be LOST along with anything else on the C: drive:

    -Updates you've...
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    What version of LightWave are you using?...

    What version of LightWave are you using? Regardless, it should be calling for a relative path anyway and not anything absolute-- even if it did it would refer to the registry for the location of...
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    There's always Youtube, and you should be able to...

    There's always Youtube, and you should be able to ZIP it up and upload it that way-- the file size limit should be higher for ZIP files.
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    There is a workable solution currently to stream...

    There is a workable solution currently to stream to either Mogulus or Youtube, although the methods are ever so slightly different. This only works on Flash Media capable TriCasters: Broadcast, Pro...
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    Lots of editing programs and encoding programs...

    Lots of editing programs and encoding programs are 32-bit but they should work just fine in Vista x64 although you'd have to check with the developer to be certain. Most editing programs, SpeedEDIT...
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    You're welcome Jose, glad to know it's...

    You're welcome Jose, glad to know it's appreciated =)

    Yes, I am in Tech Support, have been here for almost three years now supporting all of our products from Amiga Toaster to LightWave 9.6. My...
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    Changes to anti-aliasing can be made in the...

    Changes to anti-aliasing can be made in the Camera Properties window, by default however these should be off (with all options off or on lowest setting). The checkerboard pattern is probably because...
  20. Thread: Upgrade Price?

    by Dan_NT
    Replies
    2
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    858

    You should contact a reseller for pricing on...

    You should contact a reseller for pricing on VT[5] suites, ask them about a hardware upgrade and they should be able to help you out.

    http://www.newtek.com/dealers/us.php
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    Officially we've always recommended dual CPU...

    Officially we've always recommended dual CPU motherboards, primarily because they have two FSBs (Front Side Buses), enough bandwidth to get video into the CPU. These workstation and server-grade...
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    You may need to send the card in but are you...

    You may need to send the card in but are you getting all the same problems? Does your output flicker? Does it look fine when it does show or is it off-color or distorted? Also, did this happen after...
  23. Thread: Reverse Targa

    by Dan_NT
    Replies
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    1,805

    Bring in the TGA image sequence (hold Alt then...

    Bring in the TGA image sequence (hold Alt then click and drag then release the left mouse button over the time-line then release Alt) then press F8 or go to Window > Selected Clip Properties with the...
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    If these links had more to do with resources that...

    If these links had more to do with resources that could be applied to LightWave it would belong here, but this is more of a general link sharing thread.
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    We currently have two FAQs posted in the database...

    We currently have two FAQs posted in the database that should help you create Flash or Windows custom streaming profiles for any model TriCaster (when applicable of course)
    ...
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