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Type: Posts; User: Zane Condren

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  1. Router control is not supported on the Mini...

    Router control is not supported on the Mini Platform products.
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    Please open a support case with our support team...

    Please open a support case with our support team https://www.newtek.com/support/get-support/. If you can send us a sample file it would be very helpful in tracking this down for you. Our support team...
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    Installing NDI tools on TriCaster does not effect...

    Installing NDI tools on TriCaster does not effect the version of NDI that TriCaster software is using.
  4. I would redownload NDI tools and reinstall. I...

    I would redownload NDI tools and reinstall. I cannot reproduce this on my machine with Premiere.
  5. Can you please chat with support about this...

    Can you please chat with support about this tomorrow?
  6. Yes, just install Live Text 3.

    Yes, just install Live Text 3.
  7. Anything is possible but I highly doubt its a...

    Anything is possible but I highly doubt its a power issue. We provide the Import Media feature which takes highly compressed MP4s and writes them into our codec so that we can ensure realtime...
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    The Export engine will output the clips to...

    The Export engine will output the clips to whatever directoty is listed in the preset. Do you mind taking a screenshot of what you are seing.
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    Hey Fritz, I would recommend you take a look...

    Hey Fritz,

    I would recommend you take a look at the Wave board https://www.skaarhoj.com/products/wave-board/.
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    The AV delay options in TriCaster should allow...

    The AV delay options in TriCaster should allow you to compensate for this issue.
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    Which you could do via https://www.vectorizer.io/.

    Which you could do via https://www.vectorizer.io/.
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    Check with your reseller they should be able to...

    Check with your reseller they should be able to get you the CAD drawings for your control surface. Any competent cabinet maker should be able to route out an appropriate size and shaped whole from a...
  13. This looks like a great event.

    This looks like a great event.
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    See the Bird Dog cloud announcement, they have...

    See the Bird Dog cloud announcement, they have implemented SRT.
  15. FYI every modern TriCaster that has Macros can...

    FYI every modern TriCaster that has Macros can control Viz engine graphics and it’s been that way for years.
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    The version of Windows 7 embedded on your...

    The version of Windows 7 embedded on your TriCaster has support thru 2023 https://support.newtek.com/hc/en-us/articles/360023253374-Microsoft-Windows-7-Professional-Embedded-and-End-of-Support.
  17. Note if you have the remote you can plug the...

    Note if you have the remote you can plug the camera into a monitor via HD-SDI or HDMI and get to the settings menu which will show you the IP of the camera.
  18. Can you please PM me your Case number and I will...

    Can you please PM me your Case number and I will take a look.
  19. That's the exact issue.

    That's the exact issue.
  20. Are you using it with a Canon Camera? Some of...

    Are you using it with a Canon Camera? Some of their cameras refuse to handshake with Spark at anything other than SD resolutions.
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    Please open up a support case withour team...

    Please open up a support case withour team https://www.newtek.com/support/get-support/.
  22. As the OP figured out we don't return program to...

    As the OP figured out we don't return program to the caller, we return whatever is assigned to Mix 1 to the caller.
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    We fully installing the Dante Virtual Sound Card...

    We fully installing the Dante Virtual Sound Card driver on your TC1. The TC1 has 2-gigabit Nics. So you could put one on your main network and one on your Dante network. If you have Premium Access it...
  24. Please enter an official bug report, instructions...

    Please enter an official bug report, instructions can be found here https://forums.newtek.com/showthread.php/110229-Reporting-Bugs.
  25. Scott, Both the TriCaster and the NC1 are...

    Scott,

    Both the TriCaster and the NC1 are several versions out of date. I would highly recommend that you download the latest versions of software from https://www.newtek.com/downloads/. The...
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