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Type: Posts; User: bwood

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  1. I told Access Manager on the Connect computer to...

    I told Access Manager on the Connect computer to prefer UDP and that fixed the issue. Thanks!
  2. The computer graphics card and the SDI card...

    The computer graphics card and the SDI card (Blackmagic Decklink) both had updates available but those didn't help. I've re-installed Connect (190703) multiple times, updated to the NDI Tool 4...
  3. NDI Connect Update Compatibility with TC1 build 2020-01-16?

    I recently updated my TC1 systems to the latest software (2020-01-16) and found today that it no longer works properly with the NewTek Connect application (19-07-03), going NDI to SDI. The output...
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    VHR120p Firmware?

    I see there's new firmware available for the NDI-PTZ camera. Are there release notes available? I had major stability issues with firmware VHR111 and am hesitant to ruin the stable firmware (VHR118)....
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    I found that certain saved sessions leave the SDI...

    I found that certain saved sessions leave the SDI active (bar pattern), while others kill it when exiting from "Live Production". New sessions seem to keep the bar pattern, whereas sessions we...
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    Hmmm, I applied the latest update for the TC1...

    Hmmm, I applied the latest update for the TC1 (which included a full system shutdown and boot up) and now see the same bar pattern on the output of the second system. Maybe the presence of that bar...
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    I have an SDI device connected to input 4 on the...

    I have an SDI device connected to input 4 on the system that isn't generating the bar pattern, whereas the system that doesn't have anything on input 4 is generating the bar pattern...I thought for...
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    the "A/V Passthrough" setting is checked on both...

    the "A/V Passthrough" setting is checked on both systems. I've confirmed that if I exit out of a 1080i/59.94 show, I get those weird looking bars, but if I exit from a 480i or 1080p/29.97 show, I get...
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    SDI Output Exited from TC Software

    Hello,

    I have two TC1 units and one stops the SDI output (no signal) when I exit Live Production mode, while the other one puts up the below ramp pattern signal when exited from Live Production...
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    I was just going to open a ticket along these...

    I was just going to open a ticket along these lines but haven't done enough research yet to figure out all the details. I'm do projects in 1080i 59.94. I have two TC1s and only one of them has this...
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    I have a similar issue (had it for a while now)...

    I have a similar issue (had it for a while now) and moments ago just opened a ticket with IT to open up UDP traffic between the two subnets. After comparing Wireshark sessions I found that the TCP...
  12. Thread: NDI 3.8 Tools

    by bwood
    Replies
    22
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    4,875

    No reboot on that installer, nice work! I...

    No reboot on that installer, nice work!

    I think the message I didn't get a good read on before the previous reboot was "Install .Net Update (Might take a few minutes) ...". I guess each time I've...
  13. Thread: NDI 3.8 Tools

    by bwood
    Replies
    22
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    4,875

    It rebooted during the second install attempt, so...

    It rebooted during the second install attempt, so I guess Windows Update has nothing to do with it. I saw that this time I started with the "Install Prerequisites (x64) ..." step this time. It stayed...
  14. Thread: NDI 3.8 Tools

    by bwood
    Replies
    22
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    4,875

    I just tried running the installer from my home...

    I just tried running the installer from my home computer. It sat on the "Install Prerequisites (x86) ..." step for about 8 minutes and then it forcefully rebooted my computer. My work computer acted...
  15. Thread: NDI 3.8 Tools

    by bwood
    Replies
    22
    Views
    4,875

    Both my machines are Windows 10 Pro with the 1803...

    Both my machines are Windows 10 Pro with the 1803 build. I did notice that my computer had a reboot pending from Windows Update. I don't know if that was related or if my other computer where it...
  16. Thread: NDI 3.8 Tools

    by bwood
    Replies
    22
    Views
    4,875

    The installer for 3.8 has issues on some...

    The installer for 3.8 has issues on some machines. It forcefully reboots the computer in the middle of the install (i.e. doesn't prompt you to reboot, it initiates the command blindly), unless you...
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    Good to know. I hadn't found out that shortcut...

    Good to know. I hadn't found out that shortcut yet as I don't personally cut shows on the system, so I'll pass word along to our staff.
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    I'm going to jump back into the fray here. For...

    I'm going to jump back into the fray here. For us, as a professional broadcaster we simply left the PTZ tab open almost all the time, and just loaded stuff onto DDR 2 or GFX 2, or fed a set monitor...
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    Sticky: But there are surely bugs in the 6-0 9/13 build,...

    But there are surely bugs in the 6-0 9/13 build, right?

    There is discussion in another forum post about 7-0 fixing some recording issues. I have a similar ticket open with support. I also have...
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    Sticky: Any bugs fixed in 7-0? I only see talk about new...

    Any bugs fixed in 7-0? I only see talk about new features.
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    My understanding is that PoE maxes out at 15...

    My understanding is that PoE maxes out at 15 watts, where PoE+ maxes out at 30 watts. I was once told by a NewTek technician that these cameras can use up to 25 watts, when using the motors to zoom,...
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    Nevermind, it didn't fix my issue. My issue seems...

    Nevermind, it didn't fix my issue. My issue seems to be linked to PoE+ and the camera software crashing itself when I try to pan, tilt, zoom or focus.
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    This is an interesting idea. I have a ticket open...

    This is an interesting idea. I have a ticket open with NewTek because I frequently lose control of my cameras after a variable amount of time (since the latest firmware upgrade). I've now changed...
  24. Yes, the PTZ1 with the latest firmware and latest...

    Yes, the PTZ1 with the latest firmware and latest TC-1 software.
  25. That doesn't work for me. I found some kind of...

    That doesn't work for me. I found some kind of functionality with holding down the top button of the joystick, but couldn't determine what it was doing or how to use it repetitively.
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