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View Full Version : Anyone know what's going on with LWCAD



guardonduty
03-11-2008, 12:03 PM
Bought the 2.5 with a free upgrade to 3, but can't seem to get my activation "email"

RollerJesus
03-11-2008, 12:08 PM
I just heard from Viktor on a tech support issue. I'm sure he's just busy getting ready for the v3 release.

You haven't gotten an initial email after purchase?

guardonduty
03-11-2008, 12:30 PM
Yes I got an email after the purchase. And went throught the download process and install. The install kept erroring so I did a manual install. It said I was to get a email with a full serial number or keycode "in seconds" but got nothing. Not sure whats going on. Sent support an email but got no response as yet. Help

RollerJesus
03-11-2008, 12:43 PM
try going here:

http://www.wtools3d.com/index.php?p=5&content=product_activation&choice=5

and requesting your license data again. You should then get an email with all your info in it.

guardonduty
03-11-2008, 12:44 PM
I have, here's what it said

"No such user. Please, contact administrator."

RollerJesus
03-11-2008, 12:59 PM
You installed and input your serial number in the LWCAD options window, then tried to activate?

guardonduty
03-11-2008, 01:09 PM
yes. Was sort of confusing what numbers were what. The installation needs to be automated. Nothing I did worked. Where is support. Have heard nothing back as yet.

guardonduty
03-11-2008, 01:14 PM
is the "hardware number" the same as your Lightwave "LOCK ID"

RollerJesus
03-11-2008, 01:22 PM
From the LWCAD activation email:

LWCAD version 1.5 contains only eight digit serial number. That serial number is equal with your activation number.
Hardware number and key number are unused in version 1.5

guardonduty
03-11-2008, 01:28 PM
I got LWCAD 2.5

guardonduty
03-11-2008, 01:32 PM
Really wanted to enjoy my new software.

RollerJesus
03-11-2008, 01:50 PM
sorry about that, thought it said 2.5...

best to follow up with support. good luck.

joeldberry
03-11-2008, 03:36 PM
How did you buy the upgrade? Electronically? Or did you have it shipped to you?

Did you get *any* emails when you bought your LWCAD?

I just upgraded to 2.5 from 1.5 and everything worked perfectly for me. It was a little confusing, but going based on the short movie on www.wtools3d.com that walked through the process, it was much easier.

jdb

3D|Dave
03-11-2008, 04:00 PM
I Upgraded over the weekend and was up and running in minutes!

User error maybe??

geothefaust
03-11-2008, 07:13 PM
I haven't heard any official date, just 1st quarter 2008.

guardonduty
03-11-2008, 07:46 PM
yep. User error

Wade
03-11-2008, 11:31 PM
I haven't heard any official date, just 1st quarter 2008.

by the end of this month then!

ftown
03-13-2008, 08:46 AM
I recently spoke to him and he said LWCAD3 around June