PDA

View Full Version : UB 9.3 -Layout unexpectedly quits - enter unlock code



aa1037
08-18-2007, 10:32 AM
HI,

When I try to use the "Enter Unlock Code" from the help menu in Layout - Layout unexpectedly quits - everytime.

Anyone else?

Thanks.

(UB version on PPC with MacOS 10.4.8.)

Chilton
08-18-2007, 11:51 AM
Please send me ( [email protected] or [email protected] ) your crash log.

Thanks!
-Chilton

aa1037
08-18-2007, 01:49 PM
Hi Chilton,

Well... I finally got smart and restarted - it seemed to fix the unlock code issue - it works fine. However, I still get the Help --> Contents opening up with a blank window. Any ideas?

Thanks.

Chilton
08-18-2007, 02:23 PM
aa1037,

I suspect the blank help file issue is because our help files are not installed by default in our main app install. The short answer is to download the Help files from your downloads folder on Register.newtek.com, and install them. Then it will probably work fine.

This will be addressed shortly.

-Chilton

aa1037
08-18-2007, 04:15 PM
Thanks Chilton - but no luck - guess I need the long answer. :) I downloaded the help files, ran the installer and still get blank help files. However, if I navigate to the Help folder, within the Documentation folder, I can see the lightwave help file. If I double click on it, it seems to work.

Is there some way to get it to open from within Lightwave? Or Am I totally confused and that's the upcoming fix you mentioned?

Thanks again.