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talkfist
03-22-2007, 08:12 AM
'bout how long does it take to get a reply for issues mailed into tek support. I've been waiting about 48 hours now. Just curious.

fgreen
03-26-2007, 11:31 AM
It may depend on the issue. They only seem willing to help with installation and registration problems. I've been told in the past that they don't provide any support for "usage" type issues. This is especially frustrating when something doesn't seem to work according to the documentation, because we users have no way of knowing if it is user error or a bug.