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JohnLayne
07-27-2006, 02:56 PM
Anybody else getting LW9 install errors on the Mac?

"There were errors installing the software. Please try installing
again."

I'm installing 9.0.0 over OB3.

Thanks!
Layne

Chilton
07-27-2006, 03:45 PM
In the Installer, check the menus for the Installer Log item. Clicky-clicky. See what that tells you.

-Chilton

JohnLayne
07-27-2006, 04:47 PM
Thanks Chilton.

Here's a small sample of the errors I get. The errors are all "could not set" or "could not write"

I'm logged in as admin.



Jul 27 17:39:50 : Starting install
Jul 27 17:39:51 : Creating directory at /private/tmp/.lw9.0.0_mac32.pkg.1839.installkbOnib
Jul 27 17:39:52 : Extracting files from LightWave 3D 9
Jul 27 17:39:52 : Running task: /System/Library/PrivateFrameworks/Installation.framework/Resources/pax
Jul 27 17:39:52 : ERROR:Could not set file attributes. - pax: error 1:Could not set permissions on . - Operation not permitted
Jul 27 17:39:52 : ERROR:Could not set file attributes. - pax: error 1:Access/modification time set failed on: . - Operation not permitted
Jul 27 17:39:52 : ERROR:Could not set file attributes. - pax: error 1:Could not set permissions on ./NewTek - Operation not permitted
Jul 27 17:39:52 : ERROR:Could not set file attributes. - pax: error 1:Could not set permissions on ./NewTek - Operation not permitted
Jul 27 17:39:52 : ERROR:Could not set file attributes. - pax: error 1:Access/modification time set failed on: ./NewTek - Operation not permitted
Jul 27 17:39:52 : ERROR:Could not write file. - pax: error 13:Unable to create ./NewTek/.DS_Store - Permission denied
Jul 27 17:39:52 : ERROR:Could not write file. - pax: error 13:Could not create: ./NewTek/LightWave 3D 9 - Permission denied
Jul 27 17:39:52 : ERROR:Could not write file. - pax: error 2:Could not create: ./NewTek/LightWave 3D 9/.background - No such file or directory
Jul 27 17:39:52 : ERROR:Could not write file. - pax: error 2:Unable to create ./NewTek/LightWave 3D 9/.background/.DS_Store - No such file or directory

Chilton
07-27-2006, 04:51 PM
You might try repairing permissions with Disk Utility in the Utilities folder, then run the installer again. See if that helps.

-Chilton

JohnLayne
07-28-2006, 02:17 PM
Repaired permissions via your instructions. Still getting errors ...

Small sample of them ...


Jul 28 15:12:47 : Starting install
Jul 28 15:12:48 : Creating directory at /private/tmp/.lw9.0.0_mac32.pkg.2643.installrZAUbx
Jul 28 15:12:49 : Extracting files from LightWave 3D 9
Jul 28 15:12:49 : Running task: /System/Library/PrivateFrameworks/Installation.framework/Resources/pax
Jul 28 15:12:49 : ERROR:Could not set file attributes. - pax: error 1:Could not set permissions on . - Operation not permitted
Jul 28 15:12:49 : ERROR:Could not set file attributes. - pax: error 1:Access/modification time set failed on: . - Operation not permitted
Jul 28 15:12:49 : ERROR:Could not set file attributes. - pax: error 1:Could not set permissions on ./NewTek - Operation not permitted
Jul 28 15:12:49 : ERROR:Could not set file attributes. - pax: error 1:Could not set permissions on ./NewTek - Operation not permitted
Jul 28 15:12:49 : ERROR:Could not set file attributes. - pax: error 1:Access/modification time set failed on: ./NewTek - Operation not permitted
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 13:Unable to create ./NewTek/.DS_Store - Permission denied
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 13:Could not create: ./NewTek/LightWave 3D 9 - Permission denied
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 2:Could not create: ./NewTek/LightWave 3D 9/.background - No such file or directory
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 2:Unable to create ./NewTek/LightWave 3D 9/.background/.DS_Store - No such file or directory
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 2:Unable to create ./NewTek/LightWave 3D 9/.background/back.png - No such file or directory
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 2:Unable to create ./NewTek/LightWave 3D 9/.DS_Store - No such file or directory
Jul 28 15:12:49 : ERROR:Could not write file. - pax: error 2:Could not create: ./NewTek/LightWave 3D 9/.ReadMe - No such file or directory

Caveboy
07-29-2006, 04:05 AM
I also was not able to install.

It told me there were errors installing the software. Please try again.

Does it check the minimum requirements of the hardware before it decides to install?

Chilton
07-29-2006, 09:16 AM
Hi guys,

Is this from the CD, or the download version of the installer?

Thanks,
-Chilton

Chuck
07-29-2006, 12:10 PM
Anybody else getting LW9 install errors on the Mac?

"There were errors installing the software. Please try installing
again."

I'm installing 9.0.0 over OB3.

Thanks!
Layne

The final version should not be installed over any previous version. OB3 should be uninstalled first, and all files removed.

JohnLayne
07-30-2006, 03:33 PM
Thanks Chuck,

Do you have an uninstaller somewhere? Or was it part of the beta installer? Or maybe a list of what needs to be cleaned out?

Thanks.
-Layne

Caveboy
07-31-2006, 12:03 AM
I deleted the Newtek folder and its contents (beta 9), and then I deleted the LW preference files (I think there were 4 files).

Tada! I was then able to install.

JohnLayne
07-31-2006, 03:28 PM
You da bomb CaveBoy. Thanks!