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View Full Version : Incredible 24 h hour story



mav3rick
05-25-2006, 02:44 PM
Well i knew newtek have great customer support.... but in the following story you will hear incredible 24 h lw 9 shipping.

yesterday morning i contacted NEWTEK EUROPE about ordering lw9 .
after not more than 15 minute my phone ringed and there was nice lady voice on the other side....
she asked me about order and i gave her details about paiment.
we finished after 5 minute talk and hour later i got proforma from NT europe.
the rest of story will be fact and numbers.

at 4:32 pm. UPS Ship Notification about shipment and tracking number
FR 24/05/2006 10:25 BILLING INFORMATION RECEIVED
24/05/2006 16:18 PICKUP SCAN
24/05/2006 17:49 ORIGIN SCAN
24/05/2006 17:55 THE PACKAGE WAS SUBJECT TO AN X-RAY INSPECTION PRIOR TO DELIVERY; A DELAY MAY RESULT
24/05/2006 21:41 ARRIVAL SCAN
CARBON BLANC, BORDEA, FR 24/05/2006 19:43 ORIGIN SCAN
24/05/2006 22:13 EXPORT SCAN
24/05/2006 22:13 A PROCESSING ERROR AT DESTINATION CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
ST JACQUES DE LA LAN, FR 24/05/2006 22:36 DEPARTURE SCAN
KOELN (COLOGNE), DE 24/05/2006 23:58 ARRIVAL SCAN
KOELN (COLOGNE), DE 25/05/2006 4:13 DEPARTURE SCAN
SCHWECHAT, AT 25/05/2006 4:32 ARRIVAL SCAN
BRNIK, SI 25/05/2006 8:28 A LATE AIRPLANE CAUSED THIS DELAY


at 3 pm 25.05.2006 delivery guy ringed on my doors....... IN CROATIA

it is 5 countryes in less than 24 hours....

well what can i say i am amazed i am more than happy we have souch nice serice and souch nice cordination.
i would like to thank newtek for great customer support and i would liike to tell chief chuck that he has AMAZING nice talent young people that work for NT and that trully reflect professional aproach to the customers.
eaven if newtek had my support for quiet long time with today nice suprise it will for sure have one more satisfy customer for long long long time...

LONG LIVE NEWTEK AND LW!
:bowdown:


p.s. NEWTEK EUROPE KICK SOME SERIOUS BUTT

hrgiger
05-25-2006, 05:14 PM
Only Kieffer Sutherland could have a more exciting story within 24 hours...

ShawnStovall
05-25-2006, 05:45 PM
I ordered my Lightwave from Texas and it got here the very next day!


p.s. It came by FedEx.

Matt
05-25-2006, 06:07 PM
Same went for me when I ordered it from NT Europe. Those guys have their act togther!

Gotta love NewTek!

:D

GandB
05-25-2006, 06:10 PM
I received mine in less than 24 hours, but not by passing through 5 countries...WOW. Talk about customer service!

Lord Snarebotto
05-25-2006, 09:30 PM
I received mine in less than 24 hours, but not by passing through 5 countries...WOW. Talk about customer service!

Yeah, but it was probably a longer distance.:stumped:

colkai
05-26-2006, 03:10 AM
They don't get much credit at times bless their souls, but by the Lord Harry, Newtek have never failed to provide me with anything but top notch and speedy service.

A hearty HUZZAH! to them. :D