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bertha
05-02-2003, 11:13 PM
can anyone tell me how to uninstall mulitple copies of VT[2]?
if i use "add or remove software" from the control panel only one version is removed. when i run the autoconfigure it detects multiple copies.

thanks if anyone can help out

Jim Capillo
05-03-2003, 04:52 AM
*Reprinted without permission from Dr. Toast* ;) :p


This is a quick fix, it does not delete 'everything' in the registry, but
This involves REGISTRY EDITING, kinda like outpatient surgery---remember, there is no such thing as minor surgery. Proceed at your own risk.

Delete the VideoToaster2 installation folder if it exists. Make sure your project files are backed up.

Go to START/PROGRAMS/SEARCH and type in newtekrtme.sys in the search string field. Delete the one that is in winnt/system32.

Open Regedit, by going to START/RUN and typing in REGEDIT

Make sure you click on My Computer IN THE LEFT HAND PANE

Go to EDIT/FIND

Type in the build number, or the display name as it appears in the ADD/REMOVE programs screen

Keep hitting the F3 key (find next) until you see a folder in the left pane that has a bunch of numbers and letters. The highlighted file in the right hand pane should contain the field "Display Name", and that should say the build number in it somewhere. Look it over, its the info that shows up in ADD/REMOVE prgrams. Make sure the folder in the left is open, then delete it by right clicking on that folder that is open in the left pane and selecting delete.

Remember, just delete the folder in the left pane, with all the numbers and letters in it.

Once this is done, you can reinstall the patch.


_________________
Dr. Toast
Extreme Support Specialist
Video Hardware Services, LLC
http://www.videohardware.com
1-877-203-0871

************************************************

You can also do a search for the Newtek folder(s) and delete them. You will then need to install a complete build (VTB) before you can install the latest patch (VTP).

unyun
05-03-2003, 06:44 AM
thanks for the speedy reply, Jim

i did as you suggested and actually couldn't find any duplications in the registry

the folders (e.g. VT[2] (2) and VT[2](3) no longer show up in the directory, but when i run the autoconfigure utility it still says i may have multiple copies installed

should i just ignore this or did i miss something?

thanks again

Jim Capillo
05-03-2003, 10:24 AM
I'd go back into regedit and do a search for anything "Newtek" and delete those folders and try again.

Good Luck!

Paul Lara
05-03-2003, 10:48 AM
Originally posted by unyun
the folders (e.g. VT[2] (2) and VT[2](3) no longer show up in the directory

Had you been installing each version into its own folder?
If so, that's not advised. You want to install your Toaster Programs CD, and then install the patch into the same folder.

unyun
05-03-2003, 12:54 PM
paul -
no, not intentionally anyway
i just noticed in the program directory there were 3 different VT[2]'s listed. because they appeared to be copies, XP named them VT[2](2) and VT[2](3). i'm actually not sure how they got there, altho i did uninstall and reinstall the VT[2] software a couple times.

btw, what "patch" are you talking about? I've just installed directly from the Build 3890 CD that I got from Newtek...

isnt' that right?

Jeffers
05-03-2003, 05:25 PM
Have you been performing any system restore operations under XP. It is XP that numbers the folders after a restore to an earlier configuration. I think it clears the registry entries for an app but leaves and renumbers the folder!

unyun
05-04-2003, 04:05 AM
Jeff -
YES! of course that's the reason!
i assume, then that i can just delete the extra folders and not worry about the registry (?)
funny, the autoconfig utility still tells me there may be multiple copies of VT installed. i think there's only one in the registry (only one build seems to be there, 3890)
after warning me there may be multiple copies, autoconfigure proceeds and seems to work properly
thanks!
mark

Jeffers
05-04-2003, 05:51 AM
You're fine just to delete those extra folders.
There is obviously something hanging around in the registry but hey, if everything seems to be working OK, just go with it.

Personally, I'd be inclined to do a fresh XP install - I hate it when there is something going on that I don't understand!

Paul Lara
05-04-2003, 10:33 AM
Originally posted by unyun
what "patch" are you talking about? I've just installed directly from the Build 3890 CD that I got from Newtek...


Yes, that's all you need.
I mentioned a 'patch' because we ship Video Toaster with the latest available build (and yours is the latest) but someone who purchased earlier would have an older build on CD, and would thus need to download and install 3890.

unyun
05-04-2003, 02:25 PM
is it worth restoring to an earlier ghost image of the drive to get rid of the multiple registry entries?