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Schmeck
03-14-2004, 11:34 AM
I just bought a second-hand copy of lightwave 7.5 (with a parallel dongle) and am having some issues installing it. I get an error that reads:

"Internal Error 2711. Content Error"

followed by:

"Error: -1603 Fatal Error during installation
Consult Windows Installer Help (msi.com) or MSDN for more information"

I have found similar threads in these forums, which mostly suggest updating the Sentinel drivers. I have updated the drivers, as well as followed the process of unattaching the dongle, uninstalling sentinel drivers, reinstall drivers, reboot, then insert the dongle. It still comes up with the same error.

I'm going to try and install it on another computer, but, in the mean time, I'd appreciate any advice.

Thanks!

Kurtis
03-15-2004, 12:04 PM
You might want to take a look at this:
http://support.installshield.com/kb/view.asp?articleid=Q107249

Schmeck
03-16-2004, 08:49 PM
Thanks for the suggestion, Kurtis, but still no luck...

I checked my disk space, I have over 3GB free on my C: drive.
Cleaned out my temp files.
Was signed on as an administrator.
Tried to update windows installer...it said I already have the current version.

I'm not sure where to go next...any other suggestions?

Kurtis
03-17-2004, 08:13 AM
Possibly a damaged CD. If you know someone else with LightWave, try their CD. If not, you might call Customer Service about ordering a replacement.

You could quickly tell if it's something on the computer or something on the CD by trying it on another machine, and seeing if you get the same results.

meshmaster
03-17-2004, 10:49 AM
you do have msi installer thing installed, right?

Schmeck
03-17-2004, 10:55 AM
Yes, when I went to install the updated file, it said I already had the most up-to-date version installed.