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View Full Version : Where is Newtek Telephone Support (Human not online form) for Lightwave?



JEFFilm
09-03-2013, 04:27 PM
Everything worked great until I did the incremental upgrade. After I upgraded I keep getting a discovery edition notice. Can't locate the license key.

When I tried calling the Newtek #800-862-7837 - the lightwave support option simply sends me to a online form to fill out and not a human being.

Please tell me Newtek didn't end actual human support over the telephone....It's always been quick and helpful in the past.. Where is it?

nickdigital
09-03-2013, 06:09 PM
Don't think they have one (yet). I've seen people on the forum say that CS does call them, so I guess if you leave your number in the online info they'll get to you.

bobakabob
09-04-2013, 12:32 AM
The license key is in your online account. Download it, copy to desktop then drag and drop onto the window in Layout the first time you open it. Close then open again :)

JEFFilm
09-04-2013, 12:59 AM
Thanks.