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Grid-TV
10-18-2012, 09:44 AM
Hello,

I got a problem with our TriCaster XD850.
After boot the tricaster software start but then the screen stays grey and the circle where you can choose what you want to do
dosent appear. If i click in the grey i get the "windows no response" sceern.
Allready tried the factory reset.
What can i do?

Lee-AVP
10-18-2012, 09:54 AM
Call Customer Service to chat with them about opening the case to make sure all cards and cables are seated properly.

Grid-TV
10-19-2012, 01:23 AM
All cards and cables are seated.
If i check the failer it says: XDControlepanel.exe crashes...

SBowie
10-19-2012, 04:30 AM
What did CS say?

Grid-TV
10-19-2012, 07:31 AM
We loaded a backup...
problem fixed!

doabgah
11-26-2012, 11:45 PM
God,
So you solved the problem.