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JML
04-02-2010, 07:41 AM
A friend of mine is using lightwave FCM on a mac-intel laptop with osx-leopard and it used to work fine.
Then a few weeks later, she tries to run it but it says something
like can't find the hardware lock.

I remember something about eve framework thing,
but what do you think is most likely the cause of that ?
I told her she should install the UB version but I'm not sure if it will
fix her dongle problem.

Thanks

rsfd
04-02-2010, 09:16 AM
It's a bit difficult to diagnose, but usually the "can't find hardware lock" comes up when the dongle isn't attached at all.
So LW is running in discovery mode?
Is the dongle found in SystemProfiler? If it shows up there, but LW doesn't see it, it's most likely a driver issue (so a re-install of drivers might help).
Could be that the driver is corrupted, but the Eve3 issue has only to do with the upcoming cocoa 9.6.1 UB version, when one wants to run it in 64-bit mode (as Eve3 isn't 64x).
A corrupted or not found license file causes the same error.
Did she do any changes in between (OS updates, software installs?).

She could move the prefs to another place and let LW create new ones and see if it helps.
(And unless the CFM-version isn't needed for specific plug-ins, the Universal Binary is far better. UB holds the dongle frameworks inside the application package, for the CFM I can't remember where they were located).

JML
04-02-2010, 11:55 AM
thanks, lots of good possibilities, I'll check those.
It would be best if she brings it here so I can check... , it's hard to troubleshoot at distance..