View Full Version : Damaged Dongle

01-05-2010, 07:47 PM
I was moving my computer and I damaged the dongle. Its damaged beyond repair. I know that because I tried to repair it. I'm using LW 8.3 on a Mac G5 Quad OSX 10.5.8, Build 9L31a. How do I replace the dongle so I can keep using LW 8.3?

Zane Condren
01-05-2010, 07:52 PM
Give our customer service dept a call tomorrow morning and they will take care of you. Customer Service is open from 8:30am-5:30pm CST the number is 1-800-862-7837.

01-06-2010, 04:03 AM
That's what you call good customer services !

01-06-2010, 05:17 AM
I upgraded from 7.5 to v9 and they replaced my broken dongle with a new one for free. Maybe you don`t want to upgrade, but with Core membership and LWCAD license it was a good deal. Thanks Newtek:thumbsup:

01-06-2010, 03:27 PM
I once put my laptop in its case without removing the dongle and broke it. I had it replaced in less than a week. I can't remember if i had to pay shipping. Call customer service.

01-06-2010, 08:01 PM
My problem is that the LW dongle is not being recognized in WINDOWS 7. So I can't use my 64 bits version. What should I do?