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Thread: Consolidate our registrations

  1. #1
    Registered User
    Join Date
    Sep 2014
    Location
    Madison, WI
    Posts
    95

    Consolidate our registrations

    We just upgraded to Advanced Edition on our 2 Tricaster 460s and the registration process reminded me that I have stuff registered in multiple IDs on the NewTek website. Our boss just retired and have everything under his name previously. I had no idea how to logon as him. I did get a password reset for his ID and tried to change the password to one I had registered separately with our new 460. Is there a way to consolidate all our registrations under one common login. Otherwise future support will be a nightmare trying to find everything. Is there a way to get through to support for this kind of stuff directly via phone. This whole new voicemail system is close to worthless for getting help and there is no option to connect with a real person for things like this that need to be taken care of.

    Thanks,
    Philip Hinkle
    State Bar of Wisconsin

    TriCaster 460 and Certified Operator
    JVC GY-HM750 2-4 cams

  2. #2
    Registered User
    Join Date
    Aug 2011
    Location
    Richmond, VA
    Posts
    822
    You might try the online chat with CS. They're often much speedier, as they can multitask.
    E. Lee Dickinson | President
    Advanced Visual Production | sound.lighting.video.design
    www.avprva.com

    Tricaster 850, 460AE, and TC-1
    JVC GY-HM200u, Canon XLH1, Fieldcast and BMD Fiber

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