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Thread: Surface 4 Stripes disconnection

  1. #1
    Registered User
    Join Date
    Apr 2017
    Location
    Belgium
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    18

    Surface 4 Stripes disconnection

    Hi,
    Since the last update , I've a lost connection between VMC and Surface.
    The serial module is reachable and at the start of session , everything goes well .
    There is an update , or a setting to avoid that disconnection.
    how can I put also the table in a VLAN, by now , I use the 2 connections 10 Gbe ( 1 normal lan , 2nd on VLAN dedicated for I/O Connect.
    no reconnection appears when disconnect.
    Which mapping must I use also for this surface ? Gemini or Geminijr ?

    The web server serial on USR module connect , but no info when buttons are pushed.

    thanks .

  2. #2
    The 4S-CS is the 'Gemini' surface if you are looking to remap it. As for the connection issues, I would contact customer support.
    Kane Peterson
    Key Accounts Sales Engineer
    NewTek, Inc.

  3. #3
    Registered User
    Join Date
    Apr 2017
    Location
    Belgium
    Posts
    18
    I probably found problem, something wrong with dvs and card,I've relocate dvs on another card and seems to be stable now. But if you have a way to define vlan in the USR, can be fine

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