Problem Description
This article describes how to troubleshoot black and white video input on an XD Series TriCaster.
Steps to Fix / Workaround
Check to make sure you have your video input connected to the proper inputs on the TriCaster.

Component, Y = Green, Pb = Blue, Pr = Red

Composite, unless otherwise marked “composite” use the Y input.

S-Video is labeled Y/C and connected using the Pb and Pr inputs

SDI is labeled SDI

If the video source is properly connected. Check the input configuration in TriCaster Live Production.
Click gear icon next to the video input you are experiencing the problem on. Then under the connection type drop down menu, ensure the proper signal type and resolution is selected.

If you’re still experiencing problems, contact NewTek Support.