Livestream.com encoding issue

[rsg426]

Hi,

I had recently did a live stream where tricaster was pushing out to our livestream premium account we had. After the event was over I was checking the backend recording that livestream was doing. I had trouble opening the files. I downloaded as MP4 but FCP couldn't read the files. When I called Livestream support they said it was an issue with the encoder in tricaster. Anyone else had this issue?

Many Thanks!

[joseburgos]

You downloaded from your LiveStream account web page?
Or do you mean the file recorded on your TriCaster?

[csandy]

Hi,

I had recently did a live stream where tricaster was pushing out to our livestream premium account we had. After the event was over I was checking the backend recording that livestream was doing. I had trouble opening the files. I downloaded as MP4 but FCP couldn't read the files. When I called Livestream support they said it was an issue with the encoder in tricaster. Anyone else had this issue?

Many Thanks!

I see exactly what you're asking, Jose. If Livestream was doing the recording, what does that have to do with how the TriCaster is encoding? It doesn't make sense on its face, but dig deeper and you realize that Livestream isn't recording anything, but merely saving the stream you're sending it from your encoder. Let's see what the OP says.

[bswann]

This is an issue I run into far to often. The challenge is the stream has a ton of metadata that doesn't allow the video to show up in almost any editor. While I know the program record off the tricaster is better quality for what I need it for the livestream version actually works out better for me?

[joseburgos]

Actually this would be different. If LiveStream is capturing the exact stream being sent from the TriCaster, it is a FMLE fractured moof atom f4v file. This file is designed to be sent from a Flash Media Server.
On the XD line of TriCasters, the f4v is converted to a single moof atom f4v file after you finish the stream and click on yes to save the recording. You need to wait for it to convert it to be able to use it.
On SD TriCasters you need to manually convert the fractured moof atom file to a single using Adobe converter (Steve correct me if I am wrong please).
I have spoken to this many times on the forum so if you do a search on fractured moof atom, you should be able to find more info easily.

[csandy]

Jose is dead on regarding bswann. I share his confusion on what exactly the OP means though.

[bswann]

What I think the OP and I were talking about is the recordings that are done on the Livestream.com side. Not the Tricaster side. The Tricaster recordings are fine to work with.

[csandy]

Okay. In that case I can't vouch for the server-side copy of the stream. You will notice, if you've been using Livestream.com premium long enough, that their contract terms have changed regarding the on-server recording pretty much disclaiming its ability to function properly. This may change in the future, but I couldn't recommend server-side recordings on Livestream.com at present for any professional application.

[rsg426]

This was from the livestream site, in their studio product.
After speaking with livestream again, they said it is most likely due to a bad internet connection which messed up the encoding that was happening to the server. In most cases I do not use the livestream file but I really needed.