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Type: Posts; User: donny

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  1. Thread: COM Surrogate

    by donny
    Replies
    17
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    1,304

    Hey Jeff if you can email into cs@newtek.com...

    Hey Jeff
    if you can email into cs@newtek.com with the case number 226528 we would be happy to help you out.
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    852

    You may want to check some of the hidden folders...

    You may want to check some of the hidden folders called NewTekInfo folders. You will have to turn on show hidden files to see them. You can also check the cache folders at the root of the D: drive.
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    Hello jburford This is Donny with Customer...

    Hello jburford
    This is Donny with Customer Support. Sorry to hear about your experience at the airport. Customer Support is always looking for ways to help our customers and keep them up and...
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    1,058

    Send me a PM I can give you a call directly. I...

    Send me a PM I can give you a call directly. I should also mention make sure you call on the 210-341-8444 for tech support directly.
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    1,058

    Hey Scott We can help you go over the system now...

    Hey Scott
    We can help you go over the system now if you would like and we just posted a new update we can apply to your system.
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    1,292

    Hey Paul What is your RMA number and I can look...

    Hey Paul What is your RMA number and I can look into it for you.
  7. Yes that would be the only option would be to...

    Yes that would be the only option would be to create new button covers. So that it matches more the interface. If you would like give me a call at 210-341-8444.
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    I have seen this if you just reboot and shutdown...

    I have seen this if you just reboot and shutdown the system after installing the patch. You can restore then re install the patch. Just make sure to shut down and leave the unit off for a minute...
  9. Thread: VGA Fan Noise

    by donny
    Replies
    8
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    1,743

    If we can confirm its just the fan we can RMA it...

    If we can confirm its just the fan we can RMA it to tech support and we can turn that around pretty quickly since its just a card or fan replacement with no real troubleshooting.
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    Yeah had a few report something like that...

    Yeah had a few report something like that happening and it was due to not powering off after the install. They were rebooting sometimes in the end of the install instead of letting it finish.
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    Hey James give us a call and lets see what we can...

    Hey James give us a call and lets see what we can do to take care of it.
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    2,019

    Hey Papaulo do a restore then re apply the patch....

    Hey Papaulo do a restore then re apply the patch. At the end make sure you do not just reboot you have to power it off. You will see it say this at the end of the install.
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    I would have to say the power supply because if...

    I would have to say the power supply because if it was memory the unit would stay on. Same if it was the graphics card. I would see if the place that sold the power supply has a way to test them as...
  14. Thread: Datalink for vt5

    by donny
    Replies
    29
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    4,552

    I would enter that as a bug or a feature request.

    I would enter that as a bug or a feature request.
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    You can tell by two things. 1 In the live...

    You can tell by two things.
    1 In the live production tab the record and stream buttons are round you are running 1.0 if they are square then you are running 2.x
    2 In the about menu look at the...
  16. Replies
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    1,213

    If you updated quicktime then you may need to...

    If you updated quicktime then you may need to install the patch off of the http://reg.newtek.com. The restore will work as well.
  17. Thread: Datalink for vt5

    by donny
    Replies
    29
    Views
    4,552

    We will take a look at what is going on with the...

    We will take a look at what is going on with the registration for Datalink.
  18. Thread: Datalink for vt5

    by donny
    Replies
    29
    Views
    4,552

    Was the registration code not being accepted? Did...

    Was the registration code not being accepted? Did you also disable uac and any anti virus during the installation and registration process.
  19. Thread: IVGA issue

    by donny
    Replies
    2
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    1,029

    Should work just fine make sure that the firewall...

    Should work just fine make sure that the firewall is disabled and that if you have a anti virus that it does not have a built in firewall.
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    Sticky: You would have to do all the updates from 5.2b to...

    You would have to do all the updates from 5.2b to c d and then 5.3
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    29,374

    Sticky: If you look in the about menu the bottom right...

    If you look in the about menu the bottom right corner static product id starts out with 100209.
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    934

    You will want to right click on My Computer and...

    You will want to right click on My Computer and choose properties. then on the left choose advanced settings. Under Start Up and recovery settings you will want to put a check mark in both Time to...
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    934

    Were you able to do the restore then re apply the...

    Were you able to do the restore then re apply the patch?
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    934

    Bob would be correct in this.

    Bob would be correct in this.
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    997

    I will have our MIS Department take a look and...

    I will have our MIS Department take a look and see if anything is going on with the phones. Can you tell me what number you dialed in on?
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