TriCaster XD series- Not able to switch sources, same video on Output and Program

[shepherd]

Applies to: TriCaster XD300, XD450, XD850, XD850 Extreme, XD450 Extreme

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Problem Description and Steps to Verify/Reproduce
Program Out always shows the same output no matter what input source is selected on “Program” or “Preview”.

Steps to Fix / Workaround

1. Look at the “Utility Delegate” row and see which item there has the bar under it.
   View attachment 124850
   
2. Then select the row referenced in the “Utility Delegate” and see if the T-bar is at the bottom.
   View attachment 124851
   
3. You can then move it back to the top or click-on “Take”.

You will now be able to see what is selected on the “Program” row.