TriCaster Update now available online

[Paul Lara]

NewTek continues to evolve TriCaster and we want to make these revisions available to you as quickly as possible. We have made improvements to the TriCaster Software Upgrade 2.0. This update is available now though the NewTek online registration system and includes the following:

• Flash Audio Quality Enhancements
There is improved audio fidelity in NTSC and PAL Flash streaming

• Eliminated Audio Pops
Eliminated audio popping that sometimes occurred in PAL Flash streams

• Multiple CG Pages Load in Edit Text Module
Easily import multiple CG pages from separate files using multiple selection

• Enhancements in Edit Text module
Numerous performance enhancements as Edit Text utilizes newer LiveText code

Please go to the NewTek online registration system and logon to your registration account or register your TriCaster to view and receive your TriCaster update. TriCaster owners may also use the “Check for Software Updates” function located on the TriCaster administration panel. Please contact customer support if you require further assistance.

We appreciate your continued support of NewTek and the TriCaster line.

Sincerely,

NewTek Inc.

[KWeaver]

Thank You ALL! :)
Ken Weaver

[GeekNews]

My Tricaster is registered ad when I login to the account I see no new updates and my Tricaster Studio says it is up to date?

[Paul Lara]

This update is for Software Update 2.0 only. For STUDIO, that would only apply to units that shipped after June, 2008.


My Tricaster is registered ad when I login to the account I see no new updates and my Tricaster Studio says it is up to date?

[GeekNews]

I guess I don't understand I have a unit I bought in July that had been upgraded to the 2.0 software

[Edmur]

Hello,
I am trying to execute Tricaster Studio update, however, the following message appears at the beginning of the installation. " Tricaster Studio not installed, or update previously installed" I am executing some wrong procedure? What should I do?

Thanks

[zonuna]

Hi, I just received a new update for my tricaster studio as a pen drive tricaster 2.0 but when i try to install on the TC windows is givinng me an error saying
error (5006;0x80070002) Please make sure you have finished any previous installion ......
does the upgrate 2.0 need Winxp sP2 ?:help:
need help

[tomv]

Can't even get to the download page. Getting some sort of sql error.

[Zane Condren]

Can't even get to the download page. Getting some sort of sql error.

We are aware of the issue and our MIS team is hard at work on getting it back online.

[DeanAU]

Looks like its back!

[tomv]

Yeah, it's back up, but I'm not seeing any update to download.

Got a TC Pro, updated to 2.0 in Sept.

[NRBC_Media]

Sorry to sound ignorant, but how do you know which version you have?
I bought my Studio in October, it came with build 080428. The check for upgrades page doesn't seem to work, the links show a URL of http://www.newtek.com/# which doesn't seem to exist.

[Neex99]

Paul I see your post here in December about a TriCaster 2.0 update but the file on the download page is dated 9-19-2008. Is there something later or is that the one you are speaking about?

[Paul Lara]

If you have not registered your Update 2.0 software you will not see the newest version. If you are running Update 2.0 and you indeed have registered, then call customer service, and they can check the online database to see what the issue is.

[Neex99]

Paul,

Thanks for the reply, but I think maybe I wasn't clear in my last post. We do have the 2.0 Upgrade registered and I do see a 2.0 upgrade in the download section. However it says the date is 9-18-2008. It might be helpful if you could let me know what date the latest upgrade is so I could tell if this is the latest.

On another note, it seems to be a little confusing on the version of these updates. Before the 9-18-2008 update some of the 2.0 upgrades said things like Update 4, Update 5, ect..." now it's just a date. I would like to suggest that maybe a more conventional approach like other vendors use for software versions. Like "2.0.1, 2.0.2, ect..." might make things easier for us users to tell exactly what release we have. Just a thought.

[Paul Lara]

However it says the date is 9-18-2008. It might be helpful if you could let me know what date the latest upgrade is so I could tell if this is the latest.

Instead of using build numbers, which are arbitrary, checking TriCaster About panel (I believe Ctrl-Shift-Alt-a) will give you the build date such as 080702, which would be July 2, 2008.

-Paul

[ted]

I would rather see a build # as well. Much more of an idustry standard. It's easier to compare notes using build #'s rather than comparing build dates. JMHO.
But thanks for clarifying that Paul.

[onejosh]

Hi, I'm not seeing the download either. I'm registered as a 2.0 user, I cannot ring the US office, I'm in Australia. My register.newtek username is joshuawithers@me.com

[Paul Lara]

Josh, e-mail customer service (cs@newtek.com) and they can help you out.