Waiting over a month to hear back from tech support

[chrispmott]

Thought I'd try here. I need a new dongle because mine is broken. I need an RMA. Why has it been over a month, two different forms of contact, and no response from Technical support?:mad:

[hrgiger]

Have you followed up with tech support. Honestly, if you've been waiting this long, I'd be calling or emailing every day (or both).

[Liber777]

Emailing is too passive. Call them directly on the phone.